Refund & Returns Policy
Stone Blade games are no longer sold on stoneblade.com. Who handles a refund or return depends on where you bought the game. Whatever you bought and wherever you bought it, we will help with missing or damaged parts.
Bought from Allplay
Allplay is our fulfillment partner and the seller of the games linked from this site. Refunds, returns, shipping and delivery for those orders follow Allplay’s policies. Contact Allplay for those, and contact us about missing or damaged components (see below).
Crowdfunding pledges
Pledges made on Gamefound, Kickstarter or PledgeManager follow the terms of that platform and of the campaign. For questions about a pledge, a late pledge or a shipment, contact us through the campaign page or at [email protected].
Digital games
Purchases made in Steam, the App Store or Google Play follow that store’s refund policy. Request a refund through the store you bought from.
Bought from another store
If you bought a Stone Blade game from a game store or another retailer, that retailer’s return policy applies. Contact us about missing or damaged components.
Missing, damaged or defective components
If a game you bought arrived with missing, damaged or defective components, contact us and choose “I would like to request a replacement part”. Please include:
- the game and the components affected;
- where and when you bought it, with proof of purchase if you have it;
- a photo of any damage.
We will work with you to replace missing or damaged components where we can.
Orders from the former Stone Blade online store
For orders placed directly on stoneblade.com before our online store closed, these terms still apply.
- Returns: you have 30 days after receiving your item to request a return. The item must be unused, in the same condition you received it and in its original packaging, and you will need your receipt or proof of purchase. To start a return, email [email protected]. If we accept your return, we will send you a return shipping label and instructions. Items sent back without a return request will not be accepted.
- Damaged or wrong items: please inspect your order when it arrives and contact us right away if an item is defective or damaged, or if you received the wrong item, so we can make it right.
- Exceptions: we cannot accept returns on sale items or gift cards.
- European Union: if your order was shipped to the European Union, you may cancel or return it within 14 days for any reason, under the same conditions as above.
- Refunds: we will let you know once we have received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take extra time to post the refund. If more than 15 business days have passed since we approved your return, contact us.
Contact us
Questions about a refund or return: [email protected].